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One Of The Missing Pieces in Your Succession Planning: Capturing 30 Years of Know‑How Before Retirement
Every company has a Guillermo, and when you think about succession planning, he’s the person you worry about losing. Guillermo has been with the business for thirty years. He’s the person everyone goes to when something breaks, when a client is upset, or when a strange problem appears that the manual doesn’t cover. Guillermo doesn’t just know what to do. He knows why the work is done that way, because he helped build it. Then one day, Guillermo retires. The
One Of The Missing Pieces in Your Succession Planning: Capturing 30 Years of Know‑How Before Retirement
Every company has a Guillermo, and when you think about succession planning, he’s the person you worry about losing. Guillermo has been with the business for thirty years. He’s the person everyone goes to when something breaks, when a client is upset, or when a strange problem appears that the manual doesn’t cover. Guillermo doesn’t just know what to do. He knows why the work is done that way, because he helped build it. Then one day, Guillermo retires. The
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